Questions, answered

Our SLVR pillowcases blend the softness of high-quality silk with the antimicrobial properties of pure silver, creating an unmatched luxury experience for your skin.

The magic of silver lies in its natural antimicrobial qualities. Infused in our pillowcases, it targets and neutralises acne-causing bacteria, offering a cleaner resting place for your face.

For optimal benefits and hygiene, we recommend replacing your SLVR pillowcase every 12–18 months. However, with proper care, they can last and remain effective for much longer.

Not to worry! The silver we use is deeply infused into the fabric, ensuring that its antimicrobial benefits persist wash after wash.

Yes, indeed! The natural properties of silk, combined with the power of silver, create a barrier against common allergens, ensuring a peaceful night's rest.

Currently, our pillowcases are tailored for standard and queen-sized pillows. But keep an eye out, as we're always exploring new size offerings!

Once you place an order, we get right on it! Typically, we fulfil orders same-day.

Australia: Standard shipping takes 2–6 business days and Express takes 1–3, both with Australia Post. Free standard shipping on orders over $135.

New Zealand: Standard shipping takes 4–7 business days and Express takes 2–5, delivered locally by NZ Post. Free standard shipping on orders over NZ$200.

International: 7–15 business days, with rates calculated at checkout.

Yes! Prices are shown and charged in NZD, and orders are delivered locally by NZ Post with tracking. Standard shipping takes 4–7 business days (free over NZ$200) and Express takes 2–5 business days. You also get the same 90-night trial.

Absolutely! Once your order is dispatched, we'll send you an email with tracking information, so you can keep tabs on your purchase every step of the way.

Although very rare, delays can occasionally happen, but we're here to help. If your package hasn't arrived in the expected timeframe, please reach out to our customer service. They'll assist in tracking it down and ensuring it gets to you.

We proudly stand by our 100% Happiness Guarantee! If you're not completely satisfied with your purchase, you can return it within 90 days for a full refund.

To ensure a smooth return process, please get in touch with our customer service team. They will guide you on the next steps, and while we aim to make the process as hassle-free as possible, return shipping fees may apply.

Once we receive and inspect your returned item, we'll process your refund. Typically, the refund reflects in your original payment method within 5–7 business days. If it takes longer, we recommend reaching out to your bank or credit card company.

We recommend using the SLVR laundry bag for added protection. Hand wash the pillowcase in cold water with a gentle detergent, or machine wash on a delicate cycle. Always air dry and avoid excessive wringing to maintain the quality of the fabric.

Absolutely! However, for the best care, lightly iron on the lowest setting while placing a thin cotton sheet in-between and always on the reverse side to protect the silk.

To maximise the anti-acne benefits and overall hygiene, we advise washing your SLVR pillowcase once a week. This keeps the silver working at its best against bacteria.

No worries there! The silver is permanently bonded to the fabric. As long as you follow our washing guidelines, especially using the SLVR laundry bag, the antibacterial properties will remain robust.